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Whether you want to jailbreak, un-jailbreak, update from an expired beta, or need a solution when nothing else is working, Apple has a solution for you: Putting your iPhone, iPod touch, or iPad into DFU (Device Firmware Update) mode can be your last, best hope for success.

DFU mode can help you get your phone back into working order, putting your iPhone into a state where it can still communicate with iTunes on Windows or Mac and be restored, but it won't trip the bootloader or iOS, in case your software has become royally borked. This allows your iPhone, iPad, or iPod touch to be restored from any state. DFU mode requires a bit of timing and can take practice to get right: If at first you don't succeed, don't be afraid to try again.

How to put your iPhone XR, XS, or XS Max into DFU mode

  1. Plug in your iPhone XR, XS, or XS Max into your Mac or PC.
  2. Make sure that iTunes is running.
  3. Turn off your iPhone XR, XS, or XS Max if it isn't already.
    1. Quickly press and release the volume up button.
    2. Quickly press and release the volume down button.
    3. Press and hold the side button until the Power Off slider appears.
    4. Drag the slider to power your device off.
  4. Press and hold the side button (On/Off) of your iPhone for 3 seconds.
  5. While still holding down the side button, press and hold down the volume down button on the left side of your iPhone.
  6. Continue to hold both buttons down for 10 seconds.
    • If you see the Apple logo, you've held them down for too long and need to try again.
  7. Release only the side button (On/Off) but continue holding down the volume down button for another 5 seconds.
    • If you see the 'Plug into iTunes' screen, then you've held it too long and need to try again.
    • The timing can be tricky, so don't be afraid to try again until you get it.
  8. If the screen has stayed black, then you're in DFU mode.

At this point, iTunes on your computer should have detected an iPhone and allow it to be restored.

When you're in DFU mode, you can actually downgrade firmware if needed, since it skips the iBoot bootloader. Standard Recovery Mode runs iBoot, which means you can only restore to factory settings with the latest iOS firmware.

How to put your iPad Pro 2018 into DFU mode

The 3rd-generation iPad Pro (2018) got rid of the Home Button and Touch ID in exchange for Face ID, just like with the newer iPhone models. So getting it into DFU mode is just like with an iPhone X series.

  1. Plug in your iPad Pro 2018 into your Mac or PC.
  2. Open iTunes.
  3. Make sure the iPad Pro is turned off.
    1. Quickly press and release the volume up button.
    2. Quickly press and release the volume down button.
    3. Press and hold the Power button at the top until the Power off slider appears.
    4. Drag the slider to power the iPad Pro off.
  4. Press and hold the Power button for 3 seconds.
  5. While you're still holding the power button, press and hold down the volume down button.
  6. Continue to hold both buttons down for 10 seconds.
    • If the Apple logo appears, you've held it for too long. Try again.
  7. Release the side button but continue holding the volume button down for 5 seconds.
    • Remember, if the 'Plug into iTunes' screen comes on, you've held the buttons down for too long and need to try again.
  8. If the screen remains black, your iPad Pro is successfully in DFU mode.

How to put your iPhone 8 and iPhone X into DFU mode

With the reassignment of more-common button combinations to Apple's SOS mode, DFU mode is a bit different on the iPhone 8 and iPhone X than previous generations. Here's how to do it!

  1. Plug your iPhone X or iPhone 8 into your Mac or PC.
  2. Make sure iTunes is running.
  3. Turn Off your iPhone X or iPhone 8 (if it isn't already).
  4. Press and hold down the On/Off button on the right side of your iPhone for 3 seconds.
  5. Press and hold down the volume down button on the left side of your iPhone while still holding down the On/Off button.
  6. Keep holding both buttons down for 10 seconds. (If you see the Apple logo, you've held them too long and will need to start again.)
  7. Let go of the On/Off Button but keep holding the volume down button for about 5 seconds. (If you see the 'Plug into iTunes' screen, then you've held it too long and will need to start again.)
  8. If the screen stays black, that's it! Your iPhone should now be in DFU mode.

How to put your iPhone 7 into DFU mode

If all else has failed, you may need to restore your iPhone 7; if it won't restore normally, you'll need to put it into DFU mode.

How to put your iPhone 6s or earlier, iPad (with Home Button), or iPod touch into DFU mode

These instructions work for all iPhone models before iPhone 7 (iPhone 6s and earlier, including iPhone SE), along with all models of iPad (with Home Button) and iPod touch.

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  1. Plug in your iPad or iPod touch to your Mac or Windows PC.
  2. Make sure iTunes is running.
  3. Turn Off your iPad or iPod touch if it isn't already.
    1. Press and hold down the On/Off button on the top of the device for 3 seconds.
    2. Swipe the slide to power off slider to the right.
  4. After the device has been turned off, press and hold down the On/Off button on the top of your device for 3 seconds.
  5. Press and hold down the Home button on the front of your device while still holding down the On/Off button.
  6. Keep holding both buttons down for 10 seconds. (If you see the Apple logo, you've held them too long and will need to start again.)
  7. Let go of the On/Off Button but keep holding the Home button for about 5 seconds. (If you see the 'Plug into iTunes' screen, then you've held it too long and will need to start again.)
  8. If the screen stays black, that's it! Your iPad or iPod touch should now be in DFU mode.

At this point, iTunes should show you an alert saying it has detected your iPad or iPod touch and will allow it to be restored.

Reminder: If you see any logos on your device, you might be in Recovery Mode, but you're not in DFU mode. If Recovery Mode works, great. If not, try for DFU Mode again.

Questions?

Let us know in the comments.

Updated June 2019: Updated for iOS 12, iPhone XR, XS, XS Max, and iPad Pro 2018.

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In most cases when you put an iPhone into Recovery Mode, iTunes will automatically recognize this when you connect the iPhone to your computer. Occasionally, you may find that iTunes does not recognize that the iPhone is in Recovery Mode, or it may not recognize the phone at all. Although this will not happen often, it is more likely to happen if you have not connected your iPhone to the computer in a long time, or if you have recently made changes to your computer.

iPhone Recognized But Not Recovery Mode

After putting your iPhone into recovery mode, iTunes should display a dialog box stating that Recovery Mode has been detected and prompting you to restore it to factory settings. If iTunes detects the iPhone, but does not recognize that it is in recovery mode, you can simply restore the device. If iTunes does not launch automatically, launch it yourself and look for the iPhone listed in the left menu. The “Restore” button is located in the “Summary” tab after clicking the iPhone in the left menu.

Connection Problems

ITunes may not recognize an iPhone if it is insufficiently charged. If the iPhone was low on battery power before putting it in recovery mode, you should wait at least 10 minutes after connecting it to the computer before trying to restore the device. To ensure the iPhone is getting a charge from the computer, and to ensure iTunes can recognize the device, the iPhone should be connected directly into a USB port on the computer using the cable it shipped with. If iTunes still hasn’t detected the iPhone after 10 minutes, disconnect all non-essential USB devices from the computer, restart it and try again.

USB Driver

If iTunes does not recognize the iPhone, there could be an issue with the Apple Mobile Device USB Driver. The Apple Mobile Device USB Driver is in the “Universal Serial Bus Controllers” section of the Windows Device Manger. To see if it is working properly, connect the iPhone to your computer and quit iTunes if it launches automatically. To find the Device Manager, click the 'Start' menu, right-click 'Computer' and select 'Properties.' If the driver is not present, or if there is a red or yellow indicator on it, remove and reinstall iTunes.

Apple Mobile Device Support

If iTunes does not recognize your iPhone, ensure that Apple Mobile Device Support is installed on the computer. In Windows 7 you can see whether it is from the Control Panel by clicking “Uninstall a Program.” If Apple Mobile Device Support is installed, it should be in this list of installed programs. If it is not there, you should remove iTunes, QuickTime, Apple Software Update and Apple Application Support. You can then reinstall iTunes from apple.com/itunes.

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About the Author

A published author and professional speaker, David Weedmark has advised businesses and governments on technology, media and marketing for more than 20 years. He has taught computer science at Algonquin College, has started three successful businesses, and has written hundreds of articles for newspapers and magazines throughout Canada and the United States.

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Cite this Article
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Weedmark, David. 'iPhone in Recovery Mode But Not Recognized.' Small Business - Chron.com, http://smallbusiness.chron.com/iphone-recovery-mode-but-not-recognized-34559.html. Accessed 05 September 2019.

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Weedmark, David. (n.d.). iPhone in Recovery Mode But Not Recognized. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/iphone-recovery-mode-but-not-recognized-34559.html

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Weedmark, David. 'iPhone in Recovery Mode But Not Recognized' accessed September 05, 2019. http://smallbusiness.chron.com/iphone-recovery-mode-but-not-recognized-34559.html
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